Privacy Policy

1. Introduction

NUEVAIS™, founded and owned by Natasha Blake and co-founded by Ngenius Pros, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable state, federal, and international data protection laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

2. Information We Collect

We collect the following categories of personal information:

• Personal Identification Data (e.g., name, email, phone number, date of birth)
• Health and Medical Data (e.g., responses to diagnostic assessments, medical history)
• Usage Data (e.g., browser type, pages visited, time spent on site)
• Device Data (e.g., IP address, device ID, operating system)
• Payment and Transaction Data (for those who purchase services)

This data may be collected through web forms, quiz results, patient intake submissions, cookies, or integrated third-party platforms.

3. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Deliver personalized diagnostic reports and treatment pathways
• Communicate with you regarding consultations, updates, or account access
• Conduct analytics and research to enhance patient outcomes and system performance
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with:

• Authorized NUEVAIS™ providers under strict confidentiality and HIPAA compliance
• Third-party service providers (e.g., payment processors, CRM platforms) bound by data protection agreements
• Legal authorities, if required by law or to protect rights, property, or safety

5. Data Storage and Retention

Your data is stored on secure, encrypted servers within the United States. We retain data only for as long as necessary to fulfill the purposes outlined in this Policy unless longer retention is required by law. Diagnostic data used for anonymized research is stripped of identifiable elements.

6. International Transfers

If you are accessing our Services from outside the United States, you acknowledge that your data may be transferred, stored, and processed in the United States or other jurisdictions where our affiliates or service providers operate, in accordance with applicable legal safeguards.

7. Data Rights and Choices

Under CCPA, GDPR, and HIPAA, you may have rights to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Restrict or object to certain processing
• Receive a copy of your data (data portability)

To exercise your rights, email: privacy@ngeniuspros.com

8. Data Security Measures

We use technical, administrative, and physical safeguards to protect your data including:

• Encrypted communications and storage
• Role-based access controls
• Regular audits and threat assessments
• Mandatory staff training on privacy and security

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to personalize content, analyze traffic, and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

10. Children's Privacy

NUEVAIS™ does not knowingly collect personal data from children under 18. If we learn we have inadvertently gathered such data, we will take immediate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised 'Effective Date.' Your continued use of the Services after changes indicates your acceptance.

12. Contact Us

For questions about this Privacy Policy or your personal data, contact: